F.A.Q. - Buyer

Q. Do you accept returns?

A. No, all sales are final.


Q. What forms of payment are accepted?

A. We accept all major credit cards through our website. The winning bidders card on file will be charged immediately upon the completion of each auction.


Q. How long do I have to pick up my items?

A.  Pick-up days are listed on the details page of each online auction. Unless otherwise specified you have 7 days to pick up your items. 


Q. Do you ship?

A. Placer Auctions does not handle shipping. We have partnered with AIM Mail Center to offer shipping to our customers. Upon request from the buyer, we can turn over your items and contact information to our shipping partner. They will then contact you and coordinate the packing & shipment of your items. We do not pack, label, insure, or track any items, and will not take responsibility for any loss, damage, or theft once items leave our facility. The shipping contract is between you (the buyer) and the shipping provider. Please contact us before the completion of an auction if you want items shipped.



Q. Where are you located?

A. Our warehouse is located across from the Roseville DMV at 7211 Galilee Rd Suite 135, Roseville, CA 95678. 


Q. Can I send someone else to pick up my item(s)?

A. Yes, you can send someone else to pick up your item. They will need a copy of the paid invoice and a valid driver's license.


Q. Can I cancel my bid if I am no longer interested in an item?

A. No, all bids are final and cannot be canceled.


Q. What if I did not receive an invoice in my email?

A. Please check your spam and junk folders. If you would like another invoice emailed to you, contact us at


Q. Can I preview items before I decide to bid?

A. Yes, you can contact us and we will schedule a time to show you any items you are interested in bidding on.


Q. What is a buyer's premium?

A. A buyer's premium is an included surcharge that is a stated percentage added to the high bid for a lot to determine the lot's final selling price. The buyer's premium is paid by the buyer. For example, Placer Auctions' buyer's premium is 18%. If the winning bid is $100, the final total will be $118.


Q. What is a proxy bid?

A. A proxy bid is the maximum that you are willing to pay for an item. The auction software will bid just enough to keep you in the lead, incrementally, on your behalf up to the amount you have set. Your max bid is kept secret from other bidders.


Q. How do I know when new auctions are coming?

A. Sign up for our auction alerts or follow us on Facebook for an early look at upcoming auctions. 


Q. How do I start bidding? 

A.You must register & create a user account before you can bid. A valid email address is required to make an account. A credit card is required before you place a bid. Please enter accurate information (it will be verified). Do not create multiple accounts.

Q. Do you inspect all of the products that you auction?

A. Yes, all products are inspected. We do our best to visually inspect all products. We do not knowingly auction products that do not function. However, we will auction products with cosmetic damage. These products with cosmetic issues will be noted and photographed for the buyer's inspection. 


Q. How do I know if I won an item?

A.You will be notified by email if you are the winning bidder.      


Q. How do I pay for my item once I have won?

A. Your card will automatically be charged when the auction has ended. you will then receive an invoice marked "paid" via email. Be sure to bring this invoice to the pick up location. 


F.A.Q. - Account

if your issue is not addressed below, please CONTACT US.
Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.